Both the systems featured above can be installed using either method below:
Hard wire
The majority of systems are fitted using hard wire, It takes longer to fit than wire free and is more expensive to install. Although we are experts in concealing the wires some wiring might still be visible.
Wire free
These systems are easy and quick to install with minimum disruption to the property. They are particularly beneficial for rented, leased or listed properties where it may not be allowed to make any alterations.
Security Alarm Maintenance Options
Service Maintenance
All our customers will have either one or two maintenance visits per year (depending on the type of alarm fitted, see below).
Each visit will cover the following items:
- Tamper detection
- Setting and unsetting
- Entry and exit procedures
- Power supplies, circuits and batteries
- Detection devices
- Warning devices
- Alarm transmission equipment (remote signalling)
Maintenance visits are intended to establish the correct operation of the system and cannot be taken as a guarantee of future trouble-free performance.
We offer three levels of service maintenance agreements as defined below:
BRONZE
One visit per year for customers with Audible Only (Grade 2X) systems or remote signalling systems where a response from the emergency services is not required.
Two visits per year for customers with remote signalling systems (Grade 2 or higher) where a response from the emergency services is required.
SILVER
As Bronze except that you will not be charged for the first hour on any breakdown (except where a fault is due to physical damage or user error). Any excess time will be charged according to our schedule of charges.
GOLD
As Silver plus replacement, free of charge for any items of system equipment found to be faulty during any service or breakdown call (except where the fault is due to physical damage or user error)
N.B. Gold is only available for new systems or new system upgrades only.
24 Hour Call Out Service
Cost will be according to our schedule of charges, however, your call will take preference and will cost less than non-contract customers.
N.B. All work will be carried out in compliance with the relevant British or European Standards and NSI/NACOSS codes of practise. Any materials required during services or breakdown calls will be charged at our normal list price.
A proportion of the fee charged for all maintenance agreements is to allow for engineers to be available 24/7in order for prompt response breakdowns.
Installation Policy
On receipt of your completed Installation and Maintenance Agreement form and deposit, we will contact you to agree an approximate start date. As that date approaches, we will contact you again to make a firm date. We will also advise you how long we anticipate the works to take, however, the actual completion date may vary depending on how the job progresses. If everything goes well, we may finish sooner than anticipated. Similarly, if extra work is required, we may finish later than expected.
Once the job is started, it is our policy to ensure that engineers remain on site on consecutive working days until full completion of works, unless we cannot do so due to unforeseen circumstances (e.g. staff sickness, etc.). If such circumstances do arise, subject to availability, we will make every endeavour to switch another engineer to your job to complete as soon as possible.
In view of the above policy, it is possible that the job scheduled prior to yours may over run, which may in turn lead to a delayed start to your job. We will try to avoid this wherever possible, but if we do need to delay we will inform you as soon as we can to minimise your inconvenience.
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